Terms & Conditions

This agreement governs your use of E-Pro TaxFilr Technology Solutions Pvt. Ltd (referred in this document as “Company”), any or all of ("TaxFilr") websites, online tax return preparation products / services, NRI Advisory Services, TDS preparation, Goods and Service Tax (GST), expert advice service, consultation services, and Accounting products / services / subscriptions, Firm/Company Registrations and Filings, tax saving products / services, utilities, mobile applications (aka 'apps'), and, TaxFilr's electronic filing services (collectively, the "Services").

taxfilr.in, taxfilr.com are a property of E-Pro TaxFilr Technology Solutions Pvt. Ltd, an Indian Company registered under the Companies Act, 2013 having its registered office at 301, SLN Heights, Adithya Nagar, Pragati Nagar Road, Kukatpally, Hyderabad, Hyderabad – 500072, Telangana, India. You may not use the Services until you have read this agreement. By using the Services, you indicate your unconditional acceptance of this agreement. If you do not accept this agreement, you must terminate your use of the Services.

As used in this agreement, the terms "you", "your" or "user" are synonymous, and refer to the person using the Services in anyway. A "registered user" is a user from whom TaxFilr has received the information necessary to permit such person to print or electronically file a tax return prepared using the Services, and/or using our other Services, and who complies with the terms and conditions of this agreement.
We may change/amend this EULA from time to time, you are requested and responsible to access, review such changes to EULA. If you continue to access the Website subsequent to such changes / amendments to EULA, you are deemed to have accepted and agreed to the changes.

Ownership

TaxFilr Services and all logos, images, graphics, text, documents, photographs, audios, videos, illustrations, website design, coloring schemes and other information and content it contains (collectively, “TaxFilr Material”) are owned by or licensed to TaxFilr and are protected under both India and other applicable state laws. Except as explicitly stated in this agreement, TaxFilr and our licensors reserve all right in and to our Services and TaxFilr Material.

Limited License to Services

Subject to this agreement, you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use the Services to prepare one valid and complete tax filing / return per applicable service fee paid, and, after proper registration and any applicable payment, to file electronically and/or print such tax return or where served as a free service. You agree not to use the Services for commercial purposes, including, but not limited to using the Services to prepare tax returns, schedules or worksheets on a professional basis, unless such services are explicitly granted to you by the Company.

UPI, RuPay logos used where the payments are necessary to promote Indian Government initiatives and the trademarks are owned by NPCI, and respective related agencies / concerns.

User Responsibility

You agree to review your tax filing / return for indications of obvious errors prior to electronically filing or printing your return. You are also responsible for acquiring and maintaining all equipment, computers, software and communications services (such as long-distance phone charges) relating to your access and use of the Services, and for all expenses relating thereto (plus applicable taxes). You must use your valid credit, debit card, net banking, or other acceptable form of payment instruments to pay all fees and charges related to the Services and, except as otherwise provided herein, all fees and charges are non-refundable.

You agree to initiate a separate request to the support email group and/or in written form to our office within 30 days of your initial observation to get the refund of your service fee paid, in case a tax consultant, advisor and/or the company have not responded to your emails and / or not responded to your tax notice or equivalent and / or not prepared and / or e-filed your return in time and / or any other discrepancies in rendering the services. TaxFilr is not responsible for late fees, penalties and / or interest paid by you to the tax authorities and / or fees paid to 3rd party service providers under any circumstances.

You are the only person authorized to use your user identification and password, and you shall not permit or allow other people to have access to or use the same. You are responsible for maintaining the confidentiality of your user identification and password. To the fullest extent permitted by applicable law, TaxFilr has no obligation to store or maintain any information you provide to it, and you agree to print or save a copy of your tax return for your records. Same applies to our non-filing solutions that we provide. You agree to use TaxFilr.in Books (formerly known as TaxFilr.in GST) Accounting Software on a responsible manner and do not mis-use, mis-represent, follow fraudulent business practices while using products or services come under this agreement including but not limited to eMail communication that you send from your business to your customers, clients, associates through our software.

Electronic Communications

By creating a TaxFilr account, you consent to receive electronic communications from TaxFilr (e.g., via email, SMS, Whatsapp or other similar, by posting notices on our Services). These communications may include notices about your account (e.g., access to your account alert aka., sign-in, payment, password changes and other transactional information alerts) or legal notices and are part of your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing

Electronic Filing Services

If you choose to file your return electronically, your tax return will be forwarded to TaxFilr's Electronic Processing Center, where it will be converted to and stored in a standardized format such as XML, PDF, and other formats, and, then, transmitted to the Income Tax Department. TaxFilr cannot guarantee that the taxing authority will accept your return due to circumstances beyond TaxFilr's control (e.g., incorrect user information, malfunction of the taxing authority's system, etc.). You are responsible for verifying the status of your return to confirm that it has been received and accepted by the applicable taxing authority and, if necessary, for filing it manually (thru post). The Income Tax Department (ITD) or Other Tax Authorities (GSTN / CBDT / CBIC) of India may require TaxFilr to provide notification to it of information relating to your use of the Services, such as notice of your electronic filing of your tax return, of the Internet Protocol (IP) address and other device information of the computer from which your return originated, and of whether your email address was collected. By using the Services to prepare and submit your tax return, you consent to the disclosure to the ITD and any other tax or revenue authority of all information pertaining to your use of the Services. You agree that TaxFilr is permitted to access and use any tax return and other information provided by you to perform the Services and, if necessary, to access such information to obtain contact information in order to provide notifications relating to the Services to you. In case of electronic filing (aka e-filing), Income Tax Return shall not be deemed to have been filed unless it is successfully uploaded at return filing platform of https://incometax.gov.in . You are advised to cross check your account at https://incometax.gov.in to confirm that return has been successfully filed.

Operations

If you are dissatisfied with the Services prior to completing the billing steps within the program, your exclusive remedy is to immediately discontinue using the Services. If you completed the billing steps after calling in to our support center and your return was rejected by the ITD (or Other Tax Authorities such as GSTN / CBDT / CBIC for GST related filings) and you cannot re-file, it is your responsibility to contact TaxFilr's Customer Service Department by email at support@TaxFilr.in within 20 days of the original billing date to request a full refund of the fees paid. If your return was e-Filed, or attempted to e-File, service being used beyond free trial, TaxFilr will not issue a refund. You must reference the PAN (Permanent Account Number) associated with the tax return when requesting a refund of services to ensure proper identification.

Right to Reject

While we thrive to enhance our relationship with the customers, clients, associates, partners, suppliers, we have the right to reject the service at any time during and or after providing service to not to continue any relationship and or not to continue with the recurring services.

Service Performance

While we generalise the time it takes to complete a service, often times depends on government entities in providing approval, acceptance, response, and or completion of intermediary steps in completing the service we render to you. It is imperative that you assume such delays during the service execution.

Pricing

While pricing of our product / services vary from time to time, typical price range of our single unit (subscription) services are from FREE to Rs.20,000. et times may cross beyond this threshold. Re-Pricing may be needed for the service taken by you due to the complexity in providing such and or is identified as a different service based on the documents provided and or understood by the requirement. Such price difference would be requested to be paid to continue to render the services. Free Trials provided part of the marketing effort, and business operations where applicable are to provide a way to try, test, set the expectations with the potential client but not for their business use. The data (fair-use policy applicable) in the trial period possibly erased without any communication if no immediate subscription. Free Subscription on the other hand is for the client to use the software, functionality for their business use during the duration of such subscription. Free Support where applicable goes with a reasonable expectation, and fair use policy with respective to the price paid for the original / parent service where the free support or support service was added.

Guarantees

100% Satisfaction Guaranteed refers to certain services provided by TaxFilr where mentioned such guarantee specifically, would allow the paid user to get full refund of the fees paid to the Company.

If you are dissatisfied with the Services prior to completing the billing steps within the program, your exclusive remedy is to immediately discontinue using the Services. If you (paid user) completed the Company Service fee / payment after calling in to our support center and your return was rejected by the ITD (or Other Tax Authorities such as GSTN / CBDT / CBIC for GST related filings) and you cannot re-file, it is your responsibility to contact Company's Customer Service Department by email at contact@taxfilr.com within 20 days of the original billing date with the proof of payment for the services to request a full refund of the fees paid to the company.

Providing consent to eFile (Online, email confirmation for Services) and / or using services more than 30 days from the date of initial subscription means you are satisfied with Company Services. Guarantee do not apply to bulk, affiliate, institutional, intermediary service providers, or those who go thru partner access or partnership programs where the company rendered to their clients. While TaxFilr customer service try to record your grievance, and help you in general, no refund is possible in such circumstances.

Limited Warranty for Company Products and Services

Company warrants the accuracy of its calculations to registered products and services. If you are a registered user of the tax filing services and our liability ends with a full refund of service fees paid by you to Company for the service in dispute. Company encourages you to visit TaxFilr's website for updated information on the Services (TaxFilr.in). You are responsible for keeping the Company apprised promptly of any change in your email so that notices of such updates or corrections can be provided by Company. If you believe that a product calculation error occurred and you have complied with the above conditions, please notify Company in writing at TaxFilr.in, Customer Support, 301, SLN Heights, Adithya Nagar, Pragati Nagar Road, Kukatpally, Hyderabad – 500104, India as soon as you learn of the mistake with in the 15 days of error occurred. You may include a copy of the ITD (or GST) notice, a copy of the applicable hardcopy tax return, and your user identification information. Your filing of such a claim shall constitute your authorization for TaxFilr.in to obtain and review any data files that may be in TaxFilr's possession or control in order to evaluate your request / complaint. You are responsible for paying any additional tax liability you may owe, and providing assistance, and additional information as reasonably requested by TaxFilr.in

While we spend a lot of time, energy in making sure our software runs optimally and provide 100% accurate income tax returns, TDS preparation, GST returns, GST ready Accounting, Tax Saving investment products / services, you are required to review the same for ensuring it's correctness. We are not responsible for any issue that arises from incorrectness and any damages that caused to you.

Disclaimer of Warranties

TaxFilr does not control, endorse or take responsibility for any third-party content available on or linked to by our Services.

EXCEPT AS EXPRESSLY PROVIDED BY TAXFILR TO THE CONTRARY, THE SERVICES AND THE TAXFILR MATERIAL ARE PROVIDED “AS IS” AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TAXFILR AND ITS PARENT, SUBSIDIARIES AND AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, CONSULTANTS, AGENTS, ASSIGNS, LICENSORS, DISTRIBUTORS, ADVERTISERS, WEB-LINK PROVIDERS, DEALERS OR SUPPLIERS (COLLECTIVELY, THE "PARTICIPATING PARTIES") DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICES, TAXFILR MATERIAL, AND RELATED MATERIALS, INCLUDING, WITHOUT LIMITATION, THEIR FITNESS FOR A PARTICULAR PURPOSE, THEIR QUALITY, THEIR MERCHANTABILITY, AND THEIR NON-INFRINGEMENT

TAXFILR DOES NOT WARRANT THAT THE SERVICES ARE ACCURATE, COMPLETE OR FREE OF ERRORS, INTERRUPTIONS, VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES WILL BE AVAILABLE 24 HOURS PER DAY, SEVEN DAYS PER WEEK. You further acknowledge that the operation and availability of the communications systems used for accessing and interacting with the Services (e.g., the public telephone, computer networks and the Internet) or transmitting information to the taxing authorities can be unpredictable and may, from time to time, interfere with or prevent access to the Services or their operation. TaxFilr is not in anyway responsible for any such interference with, or prevention of, your use of or access to Services beyond the reasonable control of TaxFilr.

YOU ARE RESPONSIBLE FOR CONSULTING WITH YOUR OWN PROFESSIONAL TAX ADVISORS CONCERNING YOUR SPECIFIC TAX CIRCUMSTANCES. TAXFILR DISCLAIMS ANY RESPONSIBILITY FOR THE VALIDITY, ACCURACY, OR ADEQUACY OF ANY POSITIONS TAKEN BY USERS IN THEIR TAX RETURNS OR PRODUCTS / SERVICES INCLUDING BUT NOT LIMITED TO INCOME TAX, TDS, REGISTRATION, GST. All warranties or guarantees given or made by TaxFilr with respect to the Services (1) are for the benefit of the Registered User of the Services only and are not transferable, and (2) shall be null and void if you breach any terms or conditions of this agreement.

Promotions, Offers & Discounts

Tax liability arising from the Referral Program, cashback, other promotional programs, if any, will be solely borne by the Referrer/Referee. E-Pro TaxFilr Technology Solutions Pvt. Ltd, TaxFilr.in will have the right to deduct TDS as per existing regulations. Incentive(s) are non-transferable and non-replaceable. The incentive(s) under TaxFilr.in Referral Programs are non-transferable and cannot be combined / associated / match with any other Offers/discounts/promotions/special offers or redeemed for cash. The Referrer authorizes E-Pro TaxFilr Technology Solutions Pvt. Ltd, TaxFilr.in, its associates, partners, subsidiaries and affiliates to contact them. The participation in the referral programs, discounts, promotions, and/or offers is voluntary and by participating in the referral program, you are deemed to have read, understood and accepted these Terms and Conditions. You consent to our collection and use of your personal data and the use and disclosure of your personal data by/to third parties for the purpose of the Contest. You agree to the terms of the TaxFilr.in Privacy Policy, a copy which can be found at https://TaxFilr.in/privacy TaxFilr.in reserves the right to and may, at any time, without previous notice and from time to time, modify/withdraw/suspend its Promotions, Offers, Discounts, Referral Programs, with or without any reason. The Referral Programs will be governed by the laws of India, and subject to courts in Hyderabad.

Miscellaneous

TaxFilr shall have the right to immediately terminate your access to or use of the Services in the event of any activities which breach this agreement or conduct which, in TaxFilr's judgment, interferes with the operation or use of the Services (e.g., excessive usage of the Services which disrupts the use of the Services by other users). Termination of this agreement automatically terminates your license and authorization to use the Services and any material or other material contained therein. This agreement (including any related material on the Services, such as the introductory and welcome pages, and the Legal Notices, which by this reference are incorporated herein) sets forth TaxFilr's and the Participating Parties' entire liability and your exclusive remedy with respect to the Services, and is a complete statement of the agreement between you and TaxFilr. This agreement does not limit any rights that TaxFilr may have under trade secret, trademark, copyright, patent or other laws. The employees of TaxFilr and the Participating Parties are not authorized to make modifications to this agreement, or to make any additional representations, commitments, or warranties binding on TaxFilr, except in a writing signed by an authorized officer of TaxFilr. If any provision of this agreement is invalid or unenforceable under applicable law, then it shall be, to that extent, deemed omitted and the remaining provisions will continue in full force and effect.

Jurisdiction

This Agreement shall be governed by laws of India. Any disputes or differences arising out of or in relation to this Agreement shall be submitted to exclusive jurisdiction of courts at Hyderabad, India.