Privacy of Customer Data

This Privacy Policy applies to taxfilr and their affiliated web sites.

We place the highest importance on respecting and protecting the privacy of our customers. Our relationship with you is our most important asset. We value your privacy and appreciate your trust in us. We want you to feel comfortable and confident when using our products and services and with entrusting your personal and return information to us. This Policy describes how we treat user information we collect on  http://www.taxfilr.com,  https://taxfilr.in and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy. 

taxfilr.in, taxfilr.com are the property of E-Pro TaxFilr Technology Solutions Pvt. Ltd an Indian Company registered under the Companies Act, 2013 having its registered office at 301, SLN Heights, Adithya Nagar, Pragati Nagar Road, Kukatpally, Hyderabad – 500072, Telangana, India.

Scope:

This statement applies to the TaxFilr web sites and services that display or link to this statement.

Information Collection:

• When you purchase a TaxFilr product or service, we ask you for information such as name, address, and telephone number that helps us confirm that your payment information is correct. This information is used to create or maintain your TaxFilr account information.
• When you register, we require that you create user credentials consisting of a user id and password. We also collect an e-mail address so that we may send communications such as order confirmation or information about the status of your return.
• In order to prepare your return, to file your return, to provide advice about tax matters, and/or to provide a tax audit service, we collect information about your income, deductions, credits, dependents, etc. Collectively, this information is known as tax return information.
• When you visit our Web sites, we may collect information about the pages you view, the links you select or actions you take using the standard information that your browser sends to each Web site you visit such as IP address, browser type, and the previously visited Web page.

Information Use:

• We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
• We do not sell or rent your personal or tax return information to anyone.
• We do not share your personal or tax return information with anyone outside of TaxFilr for their promotional or marketing use.
• We do not share your tax return information inside of TaxFilr for promotional or marketing use.
• TaxFilr uses your personal information to manage your account, to contact you and to operate, improve, and deliver our products and services, including Web sites. We use your personal information to provide you with information and services you request, to tell you about TaxFilr products and services, and to give you a customized, interactive experience as you use our products. We use your personal information to charge you for the products and services you purchase. We use the contact information you provide to communicate with you. We use your tax return information to prepare and file your return, and provide related assistance and services.
• We may use your information to protect our company, our customers, or our websites.
• We summarize information about your usage and combine it with that of others to learn about the use of TaxFilr products to help us develop new products and services. This information is collected in such a way that it cannot be used to identify an individual.
• We retain copies of your completed and filed tax returns in accordance with TaxFilr’s Records and Information Management Policy. This information may also be used to perform analysis relating to your claims under our guarantees, or to provide you with a copy of your returns for your convenience.
• We may use service companies on our behalf to perform services for you but these companies are not allowed to use your information for their own purposes.
• We may use your review, feedback that was provided on our products/service either on our website and/or on third party website. E.g., Sharing Google reviews on social media and / or on our portals.
• We may access and/or disclose your information if it is necessary to comply with the law or legal process, to protect or defend TaxFilr. For example, we may be required to cooperate with regulators or law enforcement action such as a court order, subpoena or search warrant.
• We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
• We use information to respond to your requests or questions: We might use your information to complete your profile and use for the intended service that you requested us to process.
• We use information to improve our products and services: We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• We use information to look at site trends and customer interests: We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
• We use information for security purposes: We may use information to protect our company, our customers, or our websites.
• We use information for marketing purposes: We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy services from us we'll enroll you in our newsletter.
• We use information to send you transactional communications: We might send you emails or SMS about your account, account activity or any service purchases.
• We may use your review, feedback that was provided on our products / services either on our website and/or on third party websites. sharing Google reviews on Social media and / or on our portals 
• We use information as otherwise permitted by law.

Sharing of information with third-parties:

1. We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
2. We will share information with our business partners. This includes a third party who provides data processing capability on behalf of us. Our partners use the information we give them as described in their privacy policies.
3. We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
4. We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
5. We may share your information for reasons not described in this policy. We will tell you before we do this.

Information Security

TaxFilr works to protect your personal information and tax return information from loss, misuse or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. We maintain electronic and procedural safeguards of all tax return information. We use both internal and external resources to review our security procedures. Whenever we prompt you to transmit sensitive information, such as tax return or credit card information, we support the encryption of your information as it is transmitted to us. Our employees are trained and required to safeguard your information.

Changes to this Privacy Policy:

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.