Thank you for choosing e-Pro TaxFilr Technology Solutions Pvt Ltd for your tax services. We value your trust and are committed to providing you with the best possible service. We are aware that sometimes unexpected situations might necessitate a refund request. This refund policy outlines the conditions under which you can request a refund for tax services provided by e-Pro TaxFilr Technology Solutions Pvt Ltd.

1. Refund Eligibility:

Our refund policy applies to the following scenarios:

1. Overpayment: If you have overpaid for our services due to a technical error, multiple charges, or any other reason, you are eligible for a refund of the excess amount.
2. Service Non-Delivery: In the event that we are unable to provide the tax services you have paid for, you will be eligible for a full refund.
3. Refunds are only applicable to customers who have engaged with our paid services within the last 30 days.

2. Refund Request Process:

To request a refund, please follow these steps:

1. Contact Support: Reach out to our customer support team via support@taxfilr.in to initiate the refund process. Please provide your order details and a clear explanation of the reason for your refund request.
2. Documentation: Depending on the nature of your refund request, you may be required to provide additional documentation or proof.
3. Review: Our team will review your request and the provided documentation to determine if you are eligible for a refund.
4. Approval: If your refund request is approved, we will process the refund according to the method of payment used for the original transaction.

3. Refund Timing:

Refunds will be processed within 14 business days of the approval of your refund request. Please note that the time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.

4. Non-Refundable Services:

Please be aware that certain tax services may be non-refundable. These include services that have already been completed or those for which you have received the deliverables, such as filed tax returns.

5. Dispute Resolution:

If you are dissatisfied with the outcome of your refund request, we encourage you to reach out to our customer support team for further assistance. We are committed to resolving any issues to your satisfaction.

6. Changes to this Refund Policy:

We reserve the right to make changes to this refund policy at any time without prior notice. Any updates or modifications will be posted on our website.

7. Contact Us:

If you have any questions or concerns about this refund policy, please contact us at contact@taxfilr.com.

By using our tax services, you agree to abide by the terms and conditions of this refund policy.

Thank you for choosing TaxFilr for your tax service needs. We look forward to serving you with the highest level of professionalism and expertise.